1. Eligibility for Refunds

You may request a refund if:

• The item is defective, damaged, or incorrect upon arrival.
• You are not satisfied with your purchase and wish to return it in its original condition (unused and unopened).
• The refund request is initiated within 30 days of receiving the product.

2. Non-Refundable Items

Refunds are not available for:

• Opened or used items (unless damaged or defective).
• Items marked as “final sale” or “non-returnable” at the time of purchase.
• Gift cards and digital products.

3. Refund Process

1. Initiating a Request:

   • Email us at [support@emunah.com] or call [Support Phone Number] with your order number and reason for the refund.
   • Include clear photos of the product if it is defective or damaged.

2. Approval and Return Instructions:

   • Once approved, you will receive a return authorization and instructions for shipping the item back to us.
   • Returns must be shipped within 14 days of receiving the return authorization.

3. Refund Method:

   • Refunds will be processed back to the original payment method within 5-7 business days of receiving and inspecting the returned item.
   • Shipping fees are non-refundable unless the return is due to our error (damaged or incorrect items).

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure the package is returned safely.

5. Additional Assistance

If you have any questions or concerns regarding refunds, please reach out:

• Email: [emunah2024@gmail.com]
• Phone: [+1 251-222-2083]
• Live Chat: Available on our website during business hours.

Thank you for choosing Emunah. We appreciate your trust in our products and services!